terms and conditions

Allergy information

At eightlife we take allergy very seriously, especially as our founder has allergies. If you experience allergic reaction mild or serious please contact us prior to making any purchase from our shop, we will make appropriate checks and return to you with advice on whether the item in question is suitable for your use, allergy.help@eightlife.co.uk

Packaging and the environment

Package
It is a directive within our business that we use 100% recycled packaging for our order fulfilment. We are continually researching more sustainable green packaging solutions. The only time we may vary from this important objective is if a recycled alternative is not available, for example perishable items that need to be protected from moisture, and where deliveries made to us may come with packaging that is reusable rather than recyclable, where that is the case we will recycle this packaging into our own deliveries to reduce waste.

Energy
All energy required to fulfil your order at our premises is provided from suppliers that only generate green energy, such as wind and solar, no energy is consumed using fossil fuels.

Postage

We understand the time and inconvenience of waiting in for deliveries and dealing with packages that may go astray on occasions, we therefore use Royal Mail’s fully tracked and signed for service (where a signature is requested), with delivery options of 24 or 48 hours. Our customers can track their delivery at all stages, which also allows us to check your delivery has been fulfilled, and in the unlikely event that an issue arises we are better placed to form a resolution with the least amount of inconvenience to our customers. Single purchases of £20 and over will be eligible for a postage & packaging offer on 48 hour delivery only. A charge of 99p which represents a significant saving on our standard P&P charges will be applied by our website at order processing. 24 hour delivery will remain at our standard rate. This offer is in place until the 30th June 2020, and is covered by our terms of business on offers.

All postage & packing rates shown on our website are only applicable for orders placed in the UK, being England, Scotland, Wales and Northern Island. We are pleased to sell to other countries and regions, if you are a customer outside the UK please contact us via our email sales@eightlife.co.uk listing your requirements and we will quote you a postage cost and arrange a different method of payment. PLEASE DO NOT MAKE PAYMENT THOUGH OUR SITE. Orders placed via our website outside the UK will not be processed for delivery. We will refund the payments made but transaction charges may be applicable and deducted from your refund.

Ethical policy

Here at Eightlife we will never knowingly offer for sale any products that have been produced in child sweat shops, or have been tested on animals. We take all reasonable steps to ensure that the origin of items in our online shop comes from producers that respect the environment, and the ecological foot print of each and every product is to a minimum. We take appropriate steps to ensure that we are operating with the best interests of the producers and the environment in which they work at heart, we therefore make regular checks with our suppliers in regard to their own ethics policies, and examine in more detail where and how goods are sourced.

We are very proud that eightlife‘s retail business is supporting small producers and communities across the world, and that trade with businesses in these areas can benefit individuals, families and communities alike.

Our offer Terms & Conditions

Unless otherwise stated in special terms at point of sale.

Any discounted rate included in an offer on our goods cannot be redeemed in cash. The same condition applies to where we offer a free gift, the offer only extends to the physical goods not a cash equivalent. All offers are covered by an offer duration e.g. a start and end date.

Each offer initiative is restricted to one offer per customer.

Any offer of a free gift in relation to goods is done so in good faith, but is restricted to while stock is available.

Offers Returns policy
Any goods sold at a discounted rate via a sale or discount voucher are covered by our standard returns policy. Where the offer is a free gift the goods may only be returned if the goods are faulty. Free gifts cannot be exchanged for other goods or a credit note.